Organising and managing customer relationships is a Staci speciality. Whether implementing projects or managing logistics solutions, Staci offers personalised 'Customer Support' solutions to help ensure the successful delivery of your activities:
- Dedicated customer teams at each of our sites guarantee the successful execution of your logistics contract and implementation of continuous improvement plans, with a blend of strategic and tactical resource.
- A multi-lingual Customer Contact Team located in each country.
Staci Customer Support®, a personalised customer relationship
Our Customer Support® symbolises the organisation of customer relationship management during project implementation, and in supporting the logistics solutions deployed.
Staci Customer Support®
A project team
During the analysis phase and during its deployment, business experts are by your side to steer the project
Dedicated contact people
An Account Manager and a dedicated business manager to support you on a daily basis
Steering committees
According to a pre-established schedule, we provide you with regular updates about your activity
Progress plans
With you, we continuously optimise the logistics solutions implemented
Performance indicators
Activity reporting and quality summaries to regularly analyse performance
A Customer contact
Contact people who communicate with you in your language and answer all your questions.
Expert advisers on their sectors
Staci supports companies in developing their logistics projects both nationally and internationally. This support translates concretely with the deployment of project teams and mobilisation of dedicated resources, in order to manage and permanently optimise customised logistics solutions.