Staci – E-commerce logistics provider

Before growing our e-commerce logistics capabilities, Staci specialised in logistics for B2B products such as POS, promotional items, literature, consumables. Thanks to this expertise in complex picking logistics, Staci has been able to develop an even wider range of logistics services, including e-logistics.

+ 500

Active online shops

+ 250 000

Connected points of sale

+ 3 M

Orders processed and shipped annually

E-commerce logistics, Staci’s expertise

In order respond to its customers’ B2C and D2C outsourced logistics needs, as well as the requirements of e-commerce logistics, Staci has developed an e-commerce supply chain which is based on:

  • Digital solutions (online stores and e-commerce websites, interfaces, customer service management, information systems)
  • Supply chain management solutions (supply management, traceability, inventory management)
  • Customised order processing via a single logistics platform
  • eCommerce logistics and transport solutions, securing and enhancing your offer and customer experience
  • End-to-end management of your supply chain from supplier to customer

Digital solutions

  • Deployment of online stores or integration with your e-commerce platform for online sales
  • Payment management
  • Customisation for your store in line with your sales and marketing strategies
  • Promotion management
  • Dynamic pricing management
  • Integrated customer services

Supply chain management solutions

  • Supply management with supplier invoice processing
  • Receipt and quality control for all product types
  • Agile product traceability (serial number, batch number, QR code, etc.) in a single system
  • Customised inventory management unique to every single product (value, hazard, components, volumes, weight, seasonality)

Customised order processing via a single logistics platform

Ability to manage major demand peaks and seasonality

  • Dynamic picking, permanent picking, voice picking, light picking
  • Automation and technical infrastructure to drive efficiencies
  • Delayed differentiation
  • Reverse logistics

eCommerce logistics and transport solutions

In order to secure the logistics process and enhance your customer offer with real-time traceability.

  • Multiple delivery partner model
  • Consumer delivery (end customers)
  • Marketplace hub delivery
  • Supplier invoice processing and payment
  • Invoicing and payment collection

The Staci e-commerce offer gives you great agility for developing your e-commerce flows. Our extensive e-commerce experience and competitive pricing make Staci a logistics partner designed for growth.

CONTACT ONE OF OUR EXPERTS IN E-COMMERCE LOGISTICS

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What are e-commerce logistics?

E-commerce logistics are defined as all of the steps and processes to be managed and coordinated, from the ordering of an item on an e-commerce website to its delivery to end customers. It’s the cornerstone of the customer experience. E-commerce orders can be placed business-to-consumer (B2C), business-to-business (B2B) or through a direct sales channel (D2C).

In order for these orders to be delivered to the right place at the right time, they’re managed through various logistics services.

So, logistics providers specialising in e-commerce work together with online sales platforms to manage all of the dedicated processes.

What are the processes of e-commerce logistics?

1. Receipt of goods and inventory management

Responding to customer requests and guaranteeing a flawless experience for them – that’s the aim of an e-commerce website for its end customers. To do this, inventory management is an essential component. Once the goods have been received on the logistics platform, they must be checked, identified and stored in such a way as to ensure real-time stock visibility.

Using warehouse software, also called WMS, each online store can see how accurate its inventories are. Amongst other benefits, WMS makes it possible to adapt your product re-stocks, adjust order preparation, manage the seasonality or even the expiry of certain goods, ensure their traceability, and finally, avoid stock shortages or product unavailability.

In addition to this guarantee of offering a customer experience that fully meets its objectives, inventory management also enables you to reduce unnecessary storage costs, avoid bottlenecks and, ultimately, optimally manage purchases and/or production.

2. Order processing and collection

Once the order has been placed, the items stored in the warehouse must be prepared, packaged and packed according to the specific needs of each e-commerce company. Each online store has its own criteria for preparing and shipping its products in order to offer a unique customer experience to recipients.

So, the more efficient the picking process, the faster and more efficiently your customers’ orders will be dispatched. Logistics providers specialising in e-commerce have tools and methods dedicated to online commerce. Retail preparation and picking are essential aspects of e-commerce logistics. This organisation makes it possible to position items with the most frequent usage in a storage area close to the packing areas, minimising their preparation time and reducing streamlining the workload for warehouse staff.

Order preparation can be done manually or automatically, depending on the objectives, needs and budget of the online sales team. Several processes – permanent picking, pick & scan; pick to light; pick by cart, voice picking – can be set up to adapt to the type of flow to be managed.

3. Order packaging

Once the order has been processed and prepared, it’s then redirected to the packaging area. This stage in the process, which has become essential in e-commerce logistics, can provide the customer with a heavily customised service.

For this, a logistics provider which specialises in online sales can offer various packaging formats, both inner packaging and outer packaging, to its online customers, all in an approach which is increasingly focused on using sustainable, recycled or reusable materials. Each package can therefore be customised (tissue paper, sachets, messages, etc.) and thus help improve the customer experience.

4. Shipping to customers

The order is now complete and ready to dispatch. When it leaves the warehouse from a loading bay, it’s delivered to the customer by the most efficient means of transport, based on their location.

To ensure the efficient transport of the orders entrusted to it, Staci has a pool of transport partners specialising in e-commerce, selected by country. These transport partners provide direct delivery to the consumer through several delivery options, as well as delivery to collection points close to their home.

Managed via TMS (Transport Management System) software guaranteeing the agility of order transport plans, all outbound processes are monitored in real time to ensure flawless traceability for customers and managers alike.

5. Managing returns

E-commerce also means returns management. The e-commerce logistics process doesn’t end with the delivery of goods, but rather with any potential returns. For various reasons, customers may decide to return their purchase. Now inevitable in the process of online sales, returns are an integral part of customer service and must benefit from efficient and dedicated logistics so as not to diminish the customer experience of your e-commerce website.

How to choose an e-commerce logistics service provider

Choosing the right partner from all of the logistics providers available is essential for supporting your efforts to build the success of your e-commerce website or online store. Logistics is a powerful tool and an essential part of the customer’s experience and satisfaction. Setting up a dedicated organisation, adapted to your needs, and relying on a trusted figure to ensure the optimisation of your processes is now shown to be a major competitive advantage in the e-commerce sector.

To make the right choice, you need to ask yourself the right questions – “What are my needs?”, “What is my budget?”, “What are my growth ambitions?”, “Who are my clients?”, and so on. Logistics service providers can support you in choosing and scaling the solution best suited to your needs and your development.